Introduction

Hills Inc. ("we", "us", or "our") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy ("Policy") explains how we collect, use, and share information about you when you use our mobile application, Letta ("Service"). Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Service. By accessing or using the Service, you agree to this Policy. This Policy may change from time to time. Your continued use of the Service after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect and How We Collect It

We collect information about you in the following ways:

• Information you provide to us directly: We collect information that you provide to us directly, such as when you create an account or contact us for support. This information may include your name, email address, and any other information you choose to provide.
• Information we collect automatically: We automatically collect information about your use of the Service, such as the date and time you access the Service, the pages you visit, and the actions you take on the Service. We may also collect information about your device, such as your IP address, device type, and browser type.
• Information we collect from third parties: We may collect information about you from third parties, such as social media platforms, if you have linked your account with those platforms.

How We Use Your Information

We use the information we collect about you for the following purposes:

• To provide, maintain, and improve the Service: We use your information to provide, maintain, and improve the Service, including to respond to your requests, provide customer support, and send you technical notices, updates, security alerts, and support and administrative messages.
• To personalize your experience: We use your information to personalize your experience on the Service, such as by providing recommendations or customized content.
• To communicate with you: We use your information to communicate with you, such as to send you updates or newsletters, or to respond to your inquiries.
• For research and development: We use your information for research and development purposes, such as to test and improve the Service, develop new features, and evaluate the effectiveness of our marketing efforts.
• For legal purposes: We may use your information as necessary for legal purposes, such as to comply with applicable laws, regulations, and legal processes, or to enforce our policies.

How We Share Your Information

We may share your information with the following third parties:

• Service providers: We may share your information with service providers that perform services on our behalf, such as hosting providers, payment processors, and customer support providers. These service providers are only permitted to use your information in accordance with our instructions and for the purposes described in this Policy.
• Social media platforms: We may share your information with social media platforms if you have linked your account with those platforms.
• Business partners: We may share your information with our business partners for joint marketing and other purposes.
• Legal reasons: We may share your information as necessary for legal reasons, such as to comply with applicable laws, regulations, and legal processes, or to enforce our policies.

Your Rights and Choices

You have certain rights and choices with respect to the information we collect and process about you. These rights and choices may include the following:

• Accessing and updating your information: You may access and update your information by logging into your account and modifying your profile. You may also contact us at support@letta.chat to request access to or update your information.
• Opting out of marketing communications: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications, or by contacting us at support@letta.chat. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages, such as updates about your account or the Service.
• Deleting your information: You may request that we delete your information by contacting us at support@letta.chat. We will take reasonable steps to delete your information, but please note that we may be required to retain certain information for legal or other purposes.
• Exercising your rights under applicable data protection laws: Depending on where you live, you may have certain rights under applicable data protection laws, such as the right to access, rectify, or erase your information, or the right to object to or restrict the processing of your information. To exercise these rights, please contact us at support@letta.chat.

Data Retention and Security

We take reasonable steps to protect the information we collect from or about you from unauthorized access, use, or disclosure. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your information. We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information as necessary for legal purposes, such as for tax or accounting /purposes, or to comply with applicable laws, regulations, and legal processes.

International Transfer of Information

Your information may be transferred to, and processed in, countries other than the country in which you are located. These countries may have data protection laws that are different from the laws of your country. We will take appropriate steps to ensure that your information is treated securely and in accordance with this Policy. If you are located in the European Economic Area ("EEA"), the United Kingdom, or Switzerland, we will transfer your information to countries outside the EEA, the United Kingdom, or Switzerland only if we have appropriate safeguards in place, such as standard contractual clauses or other approved mechanisms.

Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will delete that information as soon as possible.

Changes to This Policy

We may update this Policy from time to time to reflect changes to our information practices. We will post any updates on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We encourage you to review this Policy periodically to stay informed about how we are protecting the information we collect.

Contact Information

If you have any questions or concerns about this Policy, or if you would like to exercise your rights and choices, please contact us at support@letta.chat. For purposes of EU data protection law, we are the controller of your personal data. Our data protection officer can be reached at support@letta.chat.

GDPR and CCPA Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Under the GDPR, individuals located in the European Union (EU) have the following rights:

• The right to be informed: You have the right to be informed about how we collect and use your personal data. This Policy is intended to provide you with this information.
• The right of access: You have the right to access the personal data we hold about you, and to request information about the processing of that data. You can access and update your personal data by logging into your account and modifying your profile. You may also contact us at support@letta.chat to request access to your personal data.
• The right to rectification: You have the right to request that we correct any personal data we hold about you that is inaccurate or incomplete. You can access and update your personal data by logging into your account and modifying your profile. You may also contact us at support@letta.chat to request rectification of your personal data.
• The right to erasure: You have the right to request that we delete your personal data in certain circumstances, such as where it is no longer necessary for the purposes for which it was collected or processed. You may request deletion of your personal data by contacting us at support@letta.chat. We will take reasonable steps to delete your personal data, but please note that we may be required to retain certain data for legal or other purposes.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing. If we have shared your personal data with third parties, we will notify them about the restriction unless it is impossible or involves disproportionate effort to do so.
• The right to data portability: You have the right to request that we transfer your personal data to another controller in a structured, commonly used, and machine-readable format, or to request that we transmit the data directly to another controller, in certain circumstances.
• The right to object: You have the right to object to the processing of your personal data in certain circumstances, such as where we are processing the data for direct marketing purposes or for scientific or historical research purposes. If you object to the processing of your personal data, we will no longer process the data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or unless the processing is for the establishment, exercise, or defense of legal claims.
• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you, unless you have given your explicit consent, the decision is necessary for the performance of a contract between you and us, or the decision is authorized by Union or Member State law.

Under the CCPA, individuals located in California have the following rights:

• The right to know: You have the right to request that we disclose to you the personal information we collect, use, disclose, and sell about you.
• The right to delete: You have the right to request that we delete the personal information we have collected from you.
• The right to opt out of the sale of personal information: You have the right to opt out of the sale of your personal information to third parties. To exercise your rights under the GDPR or the CCPA, please contact us at support@letta.chat.

Miscellaneous

These Terms constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.